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• About Jane Hart
• About Harold Jarche
• About the Social Learning Handbook 2014
• Additional resources
  • Online list of references
  • Social Learning Practitioners Programme

1 – The changing world of work and learning

• Introduction
• How the Social Web is impacting the way we learn
• How the way people prefer to learn is changing
• 5 key features how high performing knowledge workers like to learn
• The Social Learning Revolution
• The emergence of the Social Business
• The new work of the L&D Department
  • Workforce collaboration
  • Professional learning
  • Training/E-Learning
  • Connected Learning
• A word about social learning platforms
• Summary
  • 5 Rs of Social Learning
  • New roles and skills for L&D professionals

2 – Social learning in work teams

• Social collaboration
• Learning to share, sharing to learn
  • Why share?
  • Why do some people not share?
  • How can we help people share?
  • Practical tips to support sharing within work teams
  • What stops people sharing?
• Working out loud
  • What is working out loud?
  • What does working out loud look like?
  • Practical tips to support narration of work.
• Social performance support
  • Practical tips to support social performance support
• Collaborative knowledge building
  • Uses for a team collaborative content hub
  • Practical tips to support collaborative knowledge building
• Purposeful collaboration
  • Practical tips to support collaborative working in teams

3 – Online communities in the workplace

• Types of online community
  • Community of practice
  • Learning community
• Planning an online community
  • Community purpose
  • Business success metrics
  • Community features and functionality
  • Community ownership
  • Community management
  • Community guidelines
  • Practical tips to support the planning of a community
• Launching an online community
  • When do you launch?
  • Soft launch
  • Viral launch
  • Official Launch
  • Launch plan
  • Practical tips to support the launch of a community
• Maintaining an online community
  • Some ideas how to keep your community vibrant
  • Centralize your community around your events
  • Engage senior leaders
  • Reward participation
  • Celebrate community milestones and successes
  • Be patient!
  • Practical tips to support an online community
• Measuring the health and success of a community
  • Community Numbers
  • Community Activity
  • Lurking
  • Business value
  • The Feel Good Factor
  • Community Longevity
• The role and skills of a community manager
  • Role of the community manager
  • Activities of the community manager
  • Dealing with issues
  • Weeding your community
  • Skills of the community manager
  • The right title
  • Practical tips to support the community manager
• Enterprise Community Management

4 – Connected learning activities

• Online social learning workshops
  • 5 principles of online social workshops
  • Using an Enterprise Social Network
  • How online social learning workshops compare to MOOCs
  • Practical tips for offering an online social workshop
• Backchannel learning
  • What is a backchannel?
  • Using the backchannel in learning events
  • Practical tips for backchannel learning
• Live online discussions.
  • Incorporating a live online chat into a real-world event
  • Practical tips for setting up and running a live online chat
• Tiny Training (aka Micro-Learning)
  • Tiny Tips
  • Tiny vocabulary
  • Tiny instructions
  • Tiny facts
  • Tiny Polls & Feedback
  • Practical tips for setting up Tiny Training
• Pop-Up Learning (or Employee-to-Employee Learning)
  • Practical tips to support pop-up learning
• Continuous connected learning activities
  • Formats
  • Topics
  • Practical tips for planning your schedule of activities
• Social Onboarding
  • Using the ESN for social onboarding
  • Practical steps to supporting social onboarding
• Social Mentoring
  • What is social mentoring?
  • Practical tips for adopting a social mentoring approach

5 – Becoming a social learner

• Seek > Sense > Share
  • Why is social learning important?
  • How does PKM relate to social learning?
  • What is the value of PKM?
  • How do I start?
• The networked individual (seeking)
  • What are information- and knowledge-seeking methods?
  • How are networks different?
  • How can I contribute to knowledge networks?
• Adding value through sense-making
  • What value can you add?
  • What are some examples of sense-making?
• The power of cooperation (sharing)
  • How can we cooperate?
  • What is discernment?
  • How can I put this together?
• The Connected Enterprise
  • Teams are for sports, networks are for knowledge work.
  • Preparing for the future of work

Appendices

• Appendix 1: A quick guide to social tools
• Appendix 2: Alphabetical list of tools mentioned in the Handbook