As you have now experienced in Part A we learn in a multitude of ways at way. – and very little of it happens through conventional training. It also happens both inside and outside the workplace, and is a continuous, ongoing process not a series of intermittent events (as the diagram below shows)
Furthermore the results of my Learning in the Workplace Survey -which has now been taken by over 5,000 people worldwide – and reported in mini-chapter 3 of my MWL book – show that people rank conventional training and e-learning as the least valued way of learning at work.
So how can a L&D department provide a modern-day service to reflect the way that a large proportion of their people are now learning and addressing their own performance problems – rather than simply being a course factory? How can they extend their reach (out from a training-centric view of learning) and add value to all these different ways – without trying to control the whole process in traditional ways? What new activities will this entail – and what new skills will they need? The answer: It means supporting learning at work in many different ways too, as this diagram shows.
That’s going to be to focus of Part B of this Challenge – looking at how we can support learning at work in these many different ways.