Back to Social Learning Handbook main page
- About Jane Hart
- About Harold Jarche
- About the Social Learning Handbook 2014
- Additional resources
- Online list of references
- Social Learning Practitioners Programme
1 – The changing world of work and learning
- Introduction
- How the Social Web is impacting the way we learn
- How the way people prefer to learn is changing
- 5 key features how high performing knowledge workers like to learn
- The Social Learning Revolution
- The emergence of the Social Business
- The new work of the L&D Department
- Workforce collaboration
- Professional learning
- Training/E-Learning
- Connected Learning
- A word about social learning platforms
- Summary
- 5 Rs of Social Learning
- New roles and skills for L&D professionals
2 – Social learning in work teams
- Social collaboration
- Learning to share, sharing to learn
- Why share?
- Why do some people not share?
- How can we help people share?
- Practical tips to support sharing within work teams
- What stops people sharing?
- Working out loud
- What is working out loud?
- What does working out loud look like?
- Practical tips to support narration of work.
- Social performance support
- Practical tips to support social performance support
- Collaborative knowledge building
- Uses for a team collaborative content hub
- Practical tips to support collaborative knowledge building
- Purposeful collaboration
- Practical tips to support collaborative working in teams
3 – Online communities in the workplace
- Types of online community
- Community of practice
- Learning community
- Planning an online community
- Community purpose
- Business success metrics
- Community features and functionality
- Community ownership
- Community management
- Community guidelines
- Practical tips to support the planning of a community
- Launching an online community
- When do you launch?
- Soft launch
- Viral launch
- Official Launch
- Launch plan
- Practical tips to support the launch of a community
- Maintaining an online community
- Some ideas how to keep your community vibrant
- Centralize your community around your events
- Engage senior leaders
- Reward participation
- Celebrate community milestones and successes
- Be patient!
- Practical tips to support an online community
- Measuring the health and success of a community
- Community Numbers
- Community Activity
- Lurking
- Business value
- The Feel Good Factor
- Community Longevity
- The role and skills of a community manager
- Role of the community manager
- Activities of the community manager
- Dealing with issues
- Weeding your community
- Skills of the community manager
- The right title
- Practical tips to support the community manager
- Enterprise Community Management
4 – Connected learning activities
- Online social learning workshops
- 5 principles of online social workshops
- Using an Enterprise Social Network
- How online social learning workshops compare to MOOCs
- Practical tips for offering an online social workshop
- Backchannel learning
- What is a backchannel?
- Using the backchannel in learning events
- Practical tips for backchannel learning
- Live online discussions.
- Incorporating a live online chat into a real-world event
- Practical tips for setting up and running a live online chat
- Tiny Training (aka Micro-Learning)
- Tiny Tips
- Tiny vocabulary
- Tiny instructions
- Tiny facts
- Tiny Polls & Feedback
- Practical tips for setting up Tiny Training
- Pop-Up Learning (or Employee-to-Employee Learning)
- Practical tips to support pop-up learning
- Continuous connected learning activities
- Formats
- Topics
- Practical tips for planning your schedule of activities
- Social Onboarding
- Using the ESN for social onboarding
- Practical steps to supporting social onboarding
- Social Mentoring
- What is social mentoring?
- Practical tips for adopting a social mentoring approach
5 – Becoming a social learner
- Seek > Sense > Share
- Why is social learning important?
- How does PKM relate to social learning?
- What is the value of PKM?
- How do I start?
- The networked individual (seeking)
- What are information- and knowledge-seeking methods?
- How are networks different?
- How can I contribute to knowledge networks?
- Adding value through sense-making
- What value can you add?
- What are some examples of sense-making?
- The power of cooperation (sharing)
- How can we cooperate?
- What is discernment?
- How can I put this together?
- The Connected Enterprise
- Teams are for sports, networks are for knowledge work.
- Preparing for the future of work
Appendices
- Appendix 1: A quick guide to social tools
- Appendix 2: Alphabetical list of tools mentioned in the Handbook